FAQ

FAQ

  • If I`m planning on moving, how far in advance should I call Broadway Transfer and Storage?

    The sooner, the better. We accommodate all our customers’ schedules as best we can. To ensure you get the date(s) you want, call as soon as you know when you’ll be moving.

  • When are you available?

    We are happy to serve you Monday-Saturday. The office hours are 8 AM to 5 PM and Saturday by appointment.

  • Will you move pianos?

    YES! Wheaton Van Lines is the official mover for Steinway and Sons Pianos. Broadway Transfer can handle any type of piano you might have from a spinet to a full grand.

  • Will you connect/disconnect my appliances?

    Yes! We ask you to sign a release of liability prior to hooking them up. We do not disconnect or reconnect gas appliances, you will need to call the local gas company.

  • Do you move unique or very large items?

    Yes! We move almost all items. Be sure to let your Movers representative know ahead of time in case it requires a third mover or special equipment.

  • Will you load/unload my truck, pods, etc.?

    Yes! We will gladly load or unload you truck or pods.

  • Are there any hidden charges?

    NO! We are very forward and upfront about our prices. We do NOT have any hidden charges or fees, just the hourly rate and the travel charge that never changes.

  • How do you take care of fragile items/antiques?

    It’s our mission to move your belongings safely and securely. To ensure your items are moved unharmed, we carefully pad and shrink-wrap them. We take great pride in your furnishings and will treat them as if they are our own.

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